Privacy Policy

Welcome to PROCARE PARTNERS LLC. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or visit our website. Please read this Privacy Policy carefully to understand how we handle your data.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

  1. Information We Collect

    2. We may collect personal and non-personal information from you in various ways, including when you:

    • Visit our website
    • Register for our services
    • Submit a contact form
    • Communicate with our support team
    • Participate in surveys or feedback requests
    1. Personal Information:

      2. This includes information that identifies you as an individual, such as:

      • Full Name
      • Contact Information (phone number, email address, address)
      • Practice Details (practice name, address, NPI number)
      • Payment and Billing Information
      • Insurance Details
    2. Non-Personal Information:

      3. This includes technical and usage information, such as:

      • IP Address
      • Browser Type and Version
      • Device Information
      • Cookies and Tracking Data
      • Website Usage Data
  2. How We Use Your Information

    3. We use the information we collect for the following purposes:

    • Provide and Manage Services: Deliver our dental billing services, including claim submission, insurance verification, and account management.
    • Customer Support: Address inquiries, troubleshoot issues, and provide efficient support.
    • Billing and Payment Processing: Manage financial transactions and ensure accurate billing.
    • Compliance and Legal Obligations: Ensure adherence to healthcare regulations, such as HIPAA, and resolve any legal disputes.
    • Enhance User Experience: Personalize our services, improve website functionality, and analyze usage trends.
    • Communications: Send service-related announcements, updates, and marketing materials (with your consent).
  3. Information Sharing and Disclosure

    4. We do not sell or rent your personal information. However, we may share your information in the following cases:

    • Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processors, IT providers, and marketing agencies.
    • Legal Compliance: If required by law, we may disclose information to regulatory authorities, law enforcement, or in legal proceedings.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
    • Client Authorization: With your explicit consent, we may share information with third parties for specific purposes.
  4. Data Security

    5. We implement strict security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

    • Data Encryption
    • Secure Servers and Firewalls
    • Access Control and Authentication
    • Regular Security Audits and Monitoring
    • HIPAA-Compliant Processes for Protected Health Information (PHI)

    While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to take appropriate measures to protect your information, including using strong passwords and safeguarding your login credentials.

  5. Your Rights and Choices

    6. Depending on your location and applicable laws, you may have the following rights regarding your personal data:

    • Access and Correction : Request access to your personal information and request corrections if it is inaccurate or incomplete.
    • Data Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
    • Opt-Out: Opt out of receiving promotional communications from us. You will still receive service-related communications.
    • Data Portability: Request a copy of your data in a machine-readable format.
    • Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of prior processing.

    To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

  6. Cookies and Tracking Technologies

    7. Our website uses cookies and other tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us analyze website traffic, personalize content, and improve our services.

    Types of Cookies We Use
    • Essential Cookies : Necessary for the website’s core functionality.
    • Performance Cookies: Track website performance and usage.
    • Functional Cookies: Enhance user experience by remembering preferences.
    • Marketing Cookies: Deliver personalized advertisements based on your interests.

    You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your website experience.

  7. Third-Party Links

    8. Our website may contain links to third-party websites that are not operated or controlled by PROCARE PARTNERS LLC. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.

  8. Data Retention

    9. We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we securely delete or anonymize your information.

  9. Compliance with HIPAA

    10. As a dental billing company, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of Protected Health Information (PHI). Our staff is trained in HIPAA regulations, and we maintain strict data security measures to protect your patients’ sensitive information.

  10. Children's Privacy

    11. Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will take steps to delete it promptly.

  11. Changes to This Privacy Policy

    12. We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. We will notify you of significant changes through email or a prominent notice on our website. Please review this policy regularly to stay informed about how we protect your information.

  12. Contact Us

    13. If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

    PROCARE PARTNERS LLC
    Email: support@procarepartnersbilling.com
    Phone: 833-278-6635
    Address: 8921 Brint Rd, Sylvania, OH 43560, USA

    We are committed to resolving any concerns you may have regarding your privacy and personal data.