Refund Policy

At PROCARE PARTNERS LLC, we strive to provide exceptional dental billing services tailored to your practice’s needs. We are committed to accuracy, efficiency, and transparency in all our financial solutions. However, we understand that circumstances may arise where you may seek a refund. This policy outlines the terms and conditions under which refunds may be granted.

  1. Eligibility for Refunds

    2. Refunds are considered under the following circumstances:

    • If services were not rendered as per the agreed-upon terms in the contract.
    • If a billing error resulted in an overcharge.
    • If a duplicate payment was made.
    • If the client cancels services within an eligible refund period, as outlined in the service agreement.

    Refunds will not be granted in the following cases:

    • If the service was fully provided as agreed.
    • If the request is made beyond the eligible refund period.
    • If the refund request is due to dissatisfaction not related to a service error.
    • If the client has outstanding dues with PROCARE PARTNERS LLC.
  2. Refund Request Procedure

    3. To request a refund, clients must follow these steps:

    1. Submit a Written Request – Email us at support@procarepartnersbilling.com or send a written request to our business address. The request should include:
      • Client’s full name and practice details.
      • Invoice or transaction details.
      • A detailed reason for the refund request.
    2. Review and Verification – Our team will review the request and verify whether the refund criteria are met.
    3. Refund Approval or Denial – Clients will be notified via email regarding the status of their request within 10 business days.
    4. Processing the Refund – If approved, the refund will be processed within 15 business days via the original payment method or an alternative agreed upon by both parties.
  3. Partial Refunds

    4. In certain cases, a partial refund may be granted. Examples include:

    • If a service was only partially completed.
    • If a client cancels a subscription-based service within an eligible timeframe.
    • If a refund request is due to a minor service error that does not warrant a full refund.
  4. Refund Timeline and Payment Method
    • Approved refunds will be processed within 15 business days.
    • Refunds will be issued using the original payment method unless otherwise agreed.
    • Any transaction fees associated with the refund process may be deducted from the total refund amount.
  5. Cancellation Policy
    • Clients may cancel services by providing a written notice as per the cancellation terms in their contract.
    • Some services require a minimum commitment period; if cancellation occurs before this period ends, a cancellation fee may apply.
    • If a service has already been initiated, clients may not be eligible for a full refund.
  6. Non-Refundable Services

    7. Certain services are non-refundable, including:

    • One-time setup or administrative fees.
    • Completed claim submissions and processing.
    • Custom reporting and consulting services once delivered.
    • Subscription fees after the renewal date.
  7. Disputed Charges

    8. If you believe there is an incorrect charge on your account, please contact our billing department within 30 days of the transaction. We will investigate the issue and provide a resolution within 10 business days.

  8. Disputed Charges

    9. If you believe there is an incorrect charge on your account, please contact our billing department within 30 days of the transaction. We will investigate the issue and provide a resolution within 10 business days.

  9. Service Satisfaction and Resolution

    10. We value our clients and strive to resolve concerns before a refund is necessary. If you are dissatisfied with our services, please contact our customer support team to discuss potential resolutions, such as:

    • Service adjustments or corrections.
    • Credit towards future services instead of a refund.
    • Additional support or consultation to address concerns
  10. Changes to the Refund Policy

    11. PROCARE PARTNERS LLC reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website, and continued use of our services constitutes acceptance of the new terms.

  11. Contact Information

    12. For refund requests or inquiries, please contact:

    Email: support@procarepartnersbilling.com
    Address: 8921 Brint Rd, Sylvania, OH 43560, USA

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.